Refund & Deferral Policy

Overview

Upon purchase of Peak PM Prep courses, you are invited to create an account on our learning platform and access our learning platform (and any relevant published materials, including required pre-work).

Refunds are only granted for individuals who have not yet accessed these online materials.

Refunds

To be eligible for a refund:

The learner cannot have accessed the online course materials (including pre-work), and
The request must be submitted prior to the course start date.

Requests that do not meet these parameters will be considered on a case-by-case basis. Contact info@peakpmprep.com. If you are approved for a refund, it will be processed on the original method of payment and may take 3-5 business days. An administrative charge of $150 CAD may be automatically deducted from the refunded amount.

Refunds will not be issued to learners who fail to meet their course commitments each week.

Deferrals

If a learner is not able to keep up with the mandatory course activities, Peak PM Prep may suspend their access to the online course materials and defer their registration to the next immediate cohort/intake. The learner will receive advance communication from Peak PM Prep or their instructor regarding their missed course activities.

If a learner is deferred to the next cohort and fails to complete mandatory course activities for a second time, upon suspension of their access to course materials, a deferral fee of $300 CAD may be charged to re-enroll in the following cohort/intake.

Payment Plans

Peak PM Prep may, at its sole discretion, offer a payment plan option for certain courses or cohorts. Where a payment plan is offered and selected by the User (“payment plan participant”):

A minimum fifty percent (50%) non-refundable deposit of the total course fee is required at the time of registration in order to secure a seat in the cohort. The remaining balance will be divided into two equal installments, each representing twenty-five percent (25%) of the total course fee. Installment payment dates will be communicated at the time of deposit payment and must be paid according to the agreed schedule (“payment schedule”).

Failure to make a scheduled installment payment may result in:

Suspension of access to course materials or live sessions; and
Deferral of the User’s enrollment to the next available cohort, subject to availability.

Withdrawal & Deferral Due to Non-Payment

If a payment plan participant is withdrawn from a cohort due to non-payment, their deposit and installments are non-refundable and non-transferable to future cohorts. At the time of registration for the future cohort, this participant is required to pay the full course fee. The deposit and payments made to the previous cohort do not transfer to the next cohort.

Withdrawal & Deferral Due to Failure to Complete Course Activities

If a payment plan participant fails to keep up with the mandatory course activities, Peak PM Prep may suspend their access to the online course materials an defer their registration to the next immediate cohort. The learner will receive advance communication from Peak PM Prep or their instructor regarding their missed activities. A payment plan participant’s deferment into the next immediate cohort is conditional upon them paying all course fees according to their original payment schedule.